RailDriver FAQ

Frequently Asked Questions

Find answers to common questions about RailDriver, including shipping, simulator compatibility, setup, and support.

Setup and Customization

Can I customize button functions?

This varies, depending on the game. The Trainz series and Run8 supports free mapping of button functions. Train Simulator Classic also. Train Sim World 2 and onwards do not.

Simulator Compatibility

Which train simulator games work with RailDriver?

RailDriver is supported by many popular simulators including Train Simulator Classic, Train Sim World 2,3 and 4. Train Sim World 5 requires additional software support. Raildriver also supports the Trainz series, Trainmaster, Run8, Open Rails, and more.

Shipping and Orders

Do you ship internationally?

Yes — We ship worldwide from our Michigan facility. Shipping costs and delivery times vary by location. Customers are responsible for all customs and duty fees.

What’s the warranty?

All Raildrivers come with a one-year warranty against defects. If a defect is discovered within that period, PI Engineering will, at our discretion, repair or replace the product free of charge.

If you purchased from another seller and need warranty service, please include proof of purchase when requesting repair or replacement.

What’s your return policy?

Before returning, we recommend contacting our tech support team at tech@piengineering.com to see if we can help resolve any issues.

All products purchased directly from PI Engineering are covered by a 30 day, no obligation return policy. If you decide to return one of our products within 30 days of purchase, we will refund the full purchase price (does not include shipping charges). If you wish to return a product purchased from PI Engineering, please call us at: 1 (517) 655 - 5523 or send an E-mail to: sales@piengineering.com and get a Return Merchandise Authorization (RMA) number.