Trackballs Contact & Support
Product Support
We welcome questions both before and after purchase. For technical questions on product features, specifications or requirements, or for help with installation or troubleshooting, please contact our tech support.
E-mail: tech@piengineering.com
Phone: 1 (517) 655 - 5523
Sales
To place an order or for questions regarding an order you have already placed, please contact our sales team.
E-mail: sales@piengineering.com
Phone: 1 (517) 655 - 5523
Shipping
For tracking information or shipping related questions, please contact our shipping department.
E-mail: shipping@piengineering.com
Phone: 1 (517) 655 - 5523
Shipping Address:
PI Engineering
795 Progress Ct.
Williamston, Michigan 48895-1663
Our customer support is available Monday-Friday 8am - 5pm EST
Our dedicated team is always ready to help with tech or sales questions. If you reach out after hours, we’ll get back to you as soon as possible during business hours.
Returns
Before returning, we recommend contacting our tech support team at tech@piengineering.com to see if we can help resolve any issues.
All products purchased directly from PI Engineering are covered by a 30 day, no obligation return policy (excludes any custom print & OEM orders). If you decide to return one of our products within 30 days of purchase, we will refund the full purchase price (does not include shipping charges).
If you wish to return a product purchased from PI Engineering, please call us at: 1 (517) 655 - 5523 or send an E-mail to: sales@piengineering.com and get a Return Merchandise Authorization (RMA) number.
Warranty
All X-keys products come with a one-year warranty against defects. If a defect is discovered within that period, PI Engineering will, at our discretion, repair or replace the product free of charge.
If you purchased from another seller and need warranty service, please include proof of purchase when requesting repair or replacement.
Before returning, we recommend contacting our tech support team at tech@piengineering.com to see if we can help resolve any issues.
All products purchased directly from PI Engineering are covered by a 30 day, no obligation return policy (excludes any custom print & OEM orders). If you decide to return one of our products within 30 days of purchase, we will refund the full purchase price (does not include shipping charges).
If you wish to return a product purchased from PI Engineering, please call us at: 1 (517) 655 - 5523 or send an E-mail to: sales@piengineering.com and get a Return Merchandise Authorization (RMA) number.
All X-keys products come with a one-year warranty against defects. If a defect is discovered within that period, PI Engineering will, at our discretion, repair or replace the product free of charge.
If you purchased from another seller and need warranty service, please include proof of purchase when requesting repair or replacement.
Contact Us
Do you have any questions?
We’re here to help! Use the form to send us a message, and a member of our team will get back to you as soon as possible.
From our facility in Williamston, Michigan, we design, build, and ship products around the world. As a U.S.-based manufacturer, we’re proud to support local jobs and global innovation.