Trackballs FAQ
Frequently Asked Questions
Find quick answers for common questions about our trackballs, including ordering, shipping, setup, and support.
Setup & Customization
Do I need special drivers to use my trackball?
Most models are plug-and-play. However, for LED customization or advanced button programming, download our free Trackball Utility.
Will my trackball work with both Windows and Mac?
Yes — basic functions work on both platforms, though some advanced features may require Windows.
Can I reprogram the buttons?
Yes — You can assign different functions to the buttons using our free software or compatible third-party programs.
Troubleshooting
The LED on my trackball isn’t lighting up — is it broken?
Not necessarily. The LED may be turned off in the utility software, or your model may have lighting disabled by default.
My cursor is jittery or skipping. How can I fix this?
Clean the ball and rollers, check for dust in the sensor area, and ensure the surface under your trackball is stable.
Shipping and Orders
How can I get replacement parts?
Contact our support team for replacement balls, rollers or other parts.
Do you ship internationally?
Yes! We ship worldwide from our Michigan facility. Shipping costs and delivery times vary by location. Customers are responsible for all customs and duty fees.
What’s the warranty on X-keys?
All X-keys products come with a one-year warranty against defects. If a defect is discovered within that period, PI Engineering will, at our discretion, repair or replace the product free of charge.
If you purchased from another seller and need warranty service, please include proof of purchase when requesting repair or replacement.
What’s your return policy?
Before returning, we recommend contacting our tech support team at tech@piengineering.com to see if we can help resolve any issues.
All products purchased directly from PI Engineering are covered by a 30 day, no obligation return policy. If you decide to return one of our products within 30 days of purchase, we will refund the full purchase price (does not include shipping charges). If you wish to return a product purchased from PI Engineering, please call us at: 1 (517) 655 - 5523 or send an E-mail to: sales@piengineering.com and get a Return Merchandise Authorization (RMA) number.
From our facility in Williamston, Michigan, we design, build, and ship products around the world. As a U.S.-based manufacturer, we’re proud to support local jobs and global innovation.