Frequently Asked Questions
Find answers to common questions about RailDriver, including shipping, simulator compatibility, setup, and support.
Setup and Calibration
Can I customize button functions?
This varies, depending on the game. The Trainz series and Run8 supports free mapping of button functions. Train Simulator Classic also. Train Sim World 2 and onwards do not.
What should I do if I receive a 'Calibration out of bounds errors' message when calibrating my controller?
If you are experiencing this error and cannot calibrate your controller, please try the following steps to manually calibrate your controller. If that does not resolve the issue, please contact our technical support department. If you prefer to send them an e-mail, please locate the following file on your computer and then attach a copy of it to your message: moderncalibration.rdm. Please send those e-mails to tech@raildriver.com.
- Go to 'Start > Programs > RailDriver > RD Calibration.'
- Click on the 'Help' tab and then on 'About.'
- In the next window, click on the word: 'copyright.'
- Click 'OK' to see message: 'Bound limits disabled.'
- Click on 'OK' in the 'About' screen and begin to calibrate.
- After calibration, return to the 'About' window.
- Click on 'copyright' to see message: 'Bound limits enabled.'
Why is the calibration starting each time RailDriver® Manager is launched?
If this error message occurs, go to the 'Program FilesPI EngineeringRailDriverController' folder and make sure the file moderncalibration.rdm is present. Right-click on the file to show its properties, and check to see if the date that the file was created matches up with the day you did the calibration.
If this information is correct, go to the 'Program FilesPI EngineeringRailDriver folder and open the file called 'raildriver.def' with Notepad or a similar text-editing program. There you will see several lines of text. Find the line with '<00D2Calibrated=0' and change the '0' value to a '1.' Save the file.
Simulator Compatibility
Which train simulator games work with RailDriver?
RailDriver is supported by many popular simulators including Train Simulator Classic, Train Sim World 2-6. Raildriver also supports the Trainz series, Trainmaster, Run8, Open Rails, and more.
Shipping and Orders
Do you ship internationally?
Yes — We ship worldwide from our Michigan facility. Shipping costs and delivery times vary by location. Customers are responsible for all customs and duty fees.
What’s the warranty?
All Raildrivers come with a one-year warranty against defects. If a defect is discovered within that period, PI Engineering will, at our discretion, repair or replace the product free of charge.
If you purchased from another seller and need warranty service, please include proof of purchase when requesting repair or replacement.
What’s your return policy?
Before returning, we recommend contacting our tech support team at tech@piengineering.com to see if we can help resolve any issues.
All products purchased directly from PI Engineering are covered by a 30 day, no obligation return policy. If you decide to return one of our products within 30 days of purchase, we will refund the full purchase price (does not include shipping charges). If you wish to return a product purchased from PI Engineering, please call us at: 1 (517) 655 - 5523 or send an E-mail to: sales@piengineering.com and get a Return Merchandise Authorization (RMA) number.
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